1. What size should I order?

Our pieces are true to size with an oversized fit. For a more fitted look, size down. 

2. How long does it take to process my order?

Once you place your order, we typically process it within 1-3 business days. Pre-order or imported items may take longer, but we’ll always keep you updated with tracking details once your order is on its way.

3. When will my order ship?

Orders are processed within 1-3 business days unless labeled "Imported" or "Preorder." These items require at least 3-5 weeks for production as they are handmade and sourced internationally to ensure the highest quality. Once your order is ready, you'll receive a tracking number.

4. Do you ship internationally?

Yes, we ship worldwide! Shipping times vary based on location.

5. Can I return or cancel my order?

Due to the high order volume, we’re unable to cancel or modify orders once placed. Every piece is carefully crafted, so please double-check your order before confirming. If you have any concerns, feel free to reach out to us at hey@soulsdiary.com

6. What if I received the wrong or a damaged item?

We carefully inspect and pack every order to ensure it arrives in perfect condition. If you believe there’s an issue with your order, contact us at hey@soulsdiary.com within 48 hours of delivery, and we’ll look into it.

7. Will you restock sold-out items?

Some pieces are limited releases, but bestsellers often restock. Sign up to our SMS and Email newsletter for updates

8. Do you offer discounts?

Yes we give discounts from time to time.